Refunds and cancellations

If we decline your order

You pay nothing. Your card was only authorised, and we cancel the hold. Some banks take a few days to show it as released.

If we don't get to it in time

If we can't review your order before the authorisation lapses (about 7 days), the hold is released automatically and you pay nothing.

Cancelling

You can cancel any time before we accept your order - email us with your order number and we'll release the hold. When you ordered, you asked us to start as soon as we accept your order, so once we've started work you lose your 14-day right to cancel. The video is made specifically for you.

If something's wrong with your video

Every video is made by AI, so we can't guarantee how each one turns out. Glitches and inconsistencies - a flicker, a stray finger, a line of dialogue said differently, a move that isn't what you asked for - are part of how it works and are impossible to fully control.

We also build variety into every fight on purpose, so we don't re-make videos on request and can't follow exactly the same script again. There are no free re-makes. In an obvious case we may choose to re-make a video, but that's at our discretion and we may say no.

If the file itself is faulty - it won't play, it stops early, or it shows the wrong people - tell us within 7 days of delivery. We'll put it right by re-sending it, re-making it or refunding you; we decide which.

This doesn't affect your legal rights.

Contact

[email protected] - include your order number.